Case Study – Working with Restoration Response

Rebecca Best
March 20, 2023

“We have worked with Site Solutions for many years and have always had excellent service. What we appreciate most is that they are a small, flexible business that provides a one to one service. We enjoy speaking to the same person every time rather than a call centre. It gives us the confidence that what we need will be delivered.

Over the years we have called upon Site Solutions to arrange and deliver skips often to unusual locations that have proven to be difficult. For example, the depths of North Scotland where access roads are limited and isolated or the centre of London where roads have limited or permitted parking only and no private land. Without fail Site Solutions has sourced the appropriate service and found a way to reach us. They deliver on time, every time!”

Managing Director, Peter Gaunt.

Site Solutions have worked with Restoration Response on a number of projects spanning over ten years. During that time the team have developed an excellent working relationship and are familiar with the fast paced nature of each job.

Restoration Response specialise in the clean-up of homes and businesses affected by fire and flood. They are the first on scene to manage the efficient and correct disposal of damaged property.

With our knowledge and expertise in the waste sector, we establish the type of waste disposal required and manage the disposal from start to finish. Each job comes with different requirements and different means of waste disposal, it is the dedicated account manager, Caroline, who liaises with the team at Restoration Response to establish the exact requirements and arranges the most appropriate service.

Past jobs have included making arrangements to dispose all sorts of waste, for example, archives of confidential files, various damaged household items and white goods.

Owing to the change in legislation at the beginning of the year for Persistent Organic Pollutants or POP’s, additional planning has to go in to each project. POPs are chemical substances that do not break down in the environment. They are a danger to human health and the environment and are contained in many types of household furniture including sofas and cushions. For each project Caroline organises additional skips and/or services to ensure that any items containing POP’s can be transported separately to a specific location to dispose of correctly ensuring compliance.

All the team at Site Solutions enjoy the quick pace and finding solutions for the intricate parts of a project. Our values are simple; to provide a knowledgeable, friendly service, cater to exact requirements and deliver those requirements without a fuss!

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