Updated: February 2025
1. Introduction
This is the Privacy Policy (“Policy”) of Site Solutions (FM) Limited (“Site Solutions”, “us”, “we”, or “our”), a company registered in England & Wales with company number 10555399, and with its registered office at Group Office, Walwyn Road, Colwall, WR13 6EG.
At Site Solutions, your privacy and the security of your personal data are important to us. This Policy explains how and why we collect, store, share, and use your personal data, and it outlines the choices and controls available to you.
2. About this Policy
This Policy details how we process your personal data when you visit our website, request services, or contact us via email. It aligns with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Policy applies solely to data collected via our website or during direct communications with us. It does not cover third-party websites or services.
We may update this Policy periodically. Any material changes will be communicated via our website.
3. Your Rights & Control Over Your Data
Under the UK GDPR, you have the following rights:
- Right of Access – To request access to the personal data we hold about you.
- Right to Rectification – To request corrections to inaccurate or incomplete data.
- Right to Erasure – To request deletion of your personal data.
- Right to Restrict Processing – To limit how we process your personal data.
- Right to Object – To object to processing based on legitimate interests or direct marketing.
- Right to Data Portability – To receive a copy of your personal data in a structured format.
To exercise your rights, please contact us at info@sitesolutions.co.uk.
4. Data Controller & Contact Information
Site Solutions (FM) Limited is the data controller for the purposes of this Policy. If you have any concerns, please contact us at:
Data Protection Officer
Site Solutions (FM) Limited
Group Office, Walwyn Road, Colwall, WR13 6EG
Email: info@sitesolutions.co.uk
5. How We Collect Your Personal Data
We collect personal data through the following means:
- When you use our services – Such as requesting a quote or placing an order.
- When you visit our website – Through tracking technologies like cookies (see our Cookie Policy).
- When you apply for an account – When submitting a credit application.
- From third parties – Such as credit reference agencies or industry partners.
- When you apply for a job – Through submitted CVs or interviews.
6. Types of Personal Data We Collect
6.1 Personal Data for Services
- Name
- Address and postcode
- Contact details (email, phone, mobile)
- Payment details (for transactions)
- Credit references (for account applications)
6.2 Website Data
- IP address
- Browser type & version
- Operating system
- Device identifiers
- Cookie data
6.3 Job Applications
- Name & contact details
- Employment history
- References (if provided)
- Social media presence (if publicly available)
7. How We Use Your Data & Legal Basis for Processing
We process personal data based on the following legal grounds:
| Processing Purpose | Legal Basis |
| Providing our services | Performance of a contract |
| Processing payments & fraud prevention | Legal obligation & legitimate interest |
| Communicating service updates | Legitimate interest |
| Marketing communications | Consent (opt-in) |
| Improving website functionality | Legitimate interest |
| Job application review | Legitimate interest & consent |
8. Sharing Your Data
We may share your personal data with:
- Service providers – Hosting providers, payment processors, and email services.
- Law enforcement or regulatory bodies – If required by law.
- Business buyers – If our business is sold or merged.
We ensure third parties uphold the same level of data protection as we do. Where necessary, we use Standard Contractual Clauses (SCCs) for international data transfers.
9. Data Retention & Deletion
We retain your personal data only as long as necessary:
- For active accounts – While you use our services.
- For financial records – Up to six years, as required by law.
- For job applications – Up to 12 months, unless deletion is requested sooner.
- For unresolved disputes – Until the issue is fully resolved.
Upon request, we will delete or anonymize your data, except where legally required to retain it.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.
11. Data Security
We implement technical and organisational measures to protect your data, including:
- Secure encryption for data storage & transfers.
- Access control to restrict data access.
- Regular security audits to prevent breaches.
12. Changes to This Policy
We may update this Policy from time to time. We will notify you of significant changes via our website or email.
13. Contacting Us
If you have questions about this Policy, please contact:
Data Protection Officer
Site Solutions (FM) Limited
Group Office, Walwyn Road, Colwall, WR13 6EG
Email: info@sitesolutions.co.uk
